Who we are

Authentic Reaper web shop: our website address is: https://www.authenticreaper.com.

Cookies

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

For users that register on our website, we also store the personal information and shopping history they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Information about website visits

We may collect information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. We may use this information in the administration of this website, to improve the website’s usability, and for marketing purposes.

We use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We may also use that information to recognise your computer when you visit our website, and to personalise our website for you.

Most browsers allow you to refuse to accept cookies. This will, however, have a negative impact upon the usability of many websites, including this one.

Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

In addition to the uses identified elsewhere in this privacy policy, we may use your personal information to:

  • process your orders, register and administer your user account, and enable you to login and use the website and our services (this processing is undertaken on the legal basis that it is necessary for us to perform our contractual obligations to you);
  • improve your browsing experience by personalising the website website (this processing is undertaken in pursuit of our legitimate interest in improving our products and services or with your consent);
  • send information (other than marketing communications) to you which we think may be of interest to you by post or by email or similar technology);
  • this processing is undertaken either where necessary for us to perform our contractual obligations to you, or in pursuit of our legitimate interest in helping you to make the best use of our products and services;
  • as an employee we will use your data to fulfil our services as an employer and to meet legal requirements;
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
 

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in or shared with Group company entities. This may include transferring your data to, and storing it at, a destination outside the European Economic Area (“EEA”).

Where we transfer your personal data to countries that are outside the EEA we will ensure that it is protected and transferred in a manner consistent with legal requirements applicable to the personal data concerned. This can be done in a number of different ways, for example: the country to which we send the personal data may have been assessed by the European Commission as providing an “adequate” level of protection for personal data; the recipient may have signed a contract based on standard contractual clauses approved by the European

Commission. In other circumstances, the law may permit us to otherwise transfer your personal data to countries outside the EEA. In all cases, however, any transfer of your personal data will be compliant with applicable European data protection law.

For the purposes of the GDPR and where we process data for any EU citizen our EU representative is Beatport Europe B.V., with offices at Overhoeksplein 31, Floor 13 & 14, 1031 KS Amsterdam, the Netherlands and Pfuelstraße 5, 10997 Berlin, Germany; dpo@beatport.com.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at shop@authenticreaper.com.

Need help?

Contact us at email for questions related to refunds and returns. If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email.